SHIPPING POLICY
Next Day Courier Delivery
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Aurora 1982 endeavours to deliver all orders the next working day, provided we receive your order before 3 p.m. on Mondays to Fridays, excluding public holidays.
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For orders < S$60, delivery charge will be S$4.50. For orders > S$60, delivery charge will be FREE!
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You will receive an email when your order is on its way to you. Some orders may take longer to process if they are received during sale periods, around public holidays and unforeseen circumstances. We apologise for the delay and we seek your understanding in this.
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In the event when a delivery was attempted and no one was home to receive, you will receive an email informing of the unsuccessful delivery. Re-delivery will be arranged for the next working day. In the event of multiple delivery failure, your order will be returned to us. Under such cases, a re-delivery fee of $4.50 for small orders (<5kg) or $6.90 for large orders (<10kg) will be charged to resend the order.
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Same Day Self-Collection
Aurora 1982 currently offers same day self-collection, Mondays to Fridays, excluding Public Holidays, provided we receive your order before 1 p.m. You will be able to collect your order on the same day from 3 p.m. - 6 p.m. Please select the self-collection option from our office in Clementi when you check out at our website.
Important note: Once your order is processed, you will receive an email with the full details of the pick up address. You are required to show this email when collecting your order at our office in Clementi. Please do not make your way to collect your order without receiving an email notification from us that your order has been packed.
Do note that this is strictly a self collection point and no request for exchanges will be permitted during the collection of orders.
International Deliveries
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For shipping outside of Singapore, please check with us on the shipping charges before placing your order.
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CANCELLATION POLICY
We do not accept cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing.
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Should you change your mind about an order after placing it, you can return the item back to us under our Return & Exchange Policy (see below).
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If you reject your parcel upon delivery, you will be charged an administrative/logistic fee of S$15 - S$20, depending on the weight of your order. This fee will be deducted from your store credits earned from your returned order.
RETURN & EXCHANGE POLICY
If you have a change of heart, you can return the item to us, provided:
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Item is purchased within 7 days;
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Item is brand new, in original condition and has not been removed from the original packaging it came in;
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All original tags/labels/seals attached, intact and unbroken; and
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The original packaging is undamaged.
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Here's how to return to submit a item to us if your item meets the above conditions for returns:
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Email us at sales@aurora1982.com to request to return your item. However, please ensure you have read the above conditions and are able to fulfill all of them before requesting for a return. If you are unsure whether you are eligible for return, just email us and we will be pleased to help you.
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Our customer service will reply your e-mail to inform you the procedures to send back your item. (Note: Your return is not accepted yet.)
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You may choose to bring the item to us personally or deliver it to us by courier with tracking services. You are responsible for all shipping charges to send the return item to us.
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We will not be able to advise on the delivery status of your return parcel and is not responsible for any delays, loss, or damages due to transit. We reserve the right to reject return parcels that are damaged or charge a restocking fee in the instances when the item needs to be sent back to our supplier for repacking. Customers are therefore encouraged to take extra care in proof-packing the return item (with bubble-wrap if necessary) for the delivery.
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After we have received your return item, we will screen your item for physical damages. (Note: Your return is not accepted yet.)
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You will receive an e-mail from us (maximum 5 working days), notifying you whether your return has been accepted or rejected. If your return is accepted, a refund will be issued to you in the form of store credits which you can use to offset a future purchase with us. Refund amount will be the actual amount you paid for the return item, regardless of price fluctuations and excluding all shipping costs paid by you (if any).
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Aurora 1982 reserves the right to reject any return item that does not meet our return conditions stated above. If the return item is rejected, customer must collect back the item. You may self-collect, arrange your own courier service, or opt for our courier service. Our courier service is chargeable at a rate of $4.50 for small orders (<5kg) or $6.90 for large orders (<10kg) will be charged to resend the order.
PAYMENT METHODS
- Credit / Debit Cards
- PayNow to UEN 202025220C